How Quality IT Support Makes People’s Lives Easier
IT Solutions Services Edmonton is one of the main areas companies are centering on during 2016 based on a survey that was conducted during December 2015. More companies have learned the funds they can save by making response /resolution times better and upgrading the general IT support. In fact, it’s possible to even include companies tens of thousands of dollars per month compared to other companies’ support. Information technology asset management however, there are many other benefits that companies can provide through programs of managed IT support. There are several ways that high-end IT support can help to make people’s lives much easier. Here are some of them:
1. Improved client experience
This year the term customer experience has become a buzzword. Companies are focusing on improving the experiences of their customers so they’ll stop losing clients to rival companies. The best way to improve customer experience is by starting on a basic level with better IT support.
Then when issues are solved faster the IT system’s users can service/respond to clients better, which results in more people getting help, shorter hold times, and happier customers who will want to keep doing business with you. It’s difficult to put a particular monetary value on retaining customers because finding new ones can be 7x the cost of keeping the ones you currently have.
2. Better company culture
Hiring new workers is very expensive. Besides that, employee turn-over is even more costly. When you keep replacing workers the cost is much higher than the cost of investing in better managed IT support. It could be argued that the time that you save in terms of turnover rates through tech problems could actually pay for IT support services several times. Culture isn’t’ merely about office environments that are remote. A basic need from workers is working tech. It might be quite surprised how often that particular piece of the puzzle doesn’t exist for users at companies of all different sizes.
3. Clear metrics and intelligence about issues
This is a big impact on making a business owner’s life easier. It’s the issue of metrics and It support matters involving intelligence. It’s critical to comprehend how fast workers’ requests are solved, but you can use ticket/resolution data to better understand which tech is preventing worker productivity and how to make improvements so tech to lower/end a part of Help Desk tickets.
Recommendations usually show up as technicians observe issues that keep happening. However, truly innovative companies can enjoy big benefits by being pro-active in taking a look at your company’s support data. That is definitely a plus.
4. More productive workers
Productivity of employees is very important. It helps to produce happier workers and can also improve the revenue of a company. When improving to a better IT support crew you usually get much faster response times, superior infrastructure, tools for managing tickets, and technicians who are certified/experienced. The end result is much faster times for ticket resolution. Thus, your workers can return to work faster and not having to keep dealing with workstation/network matters.